These Terms of Service ("Terms") govern your use of the Pure Water Delivery website and services provided by Pure Water Delivery ("we", "our", or "us").
By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
To access certain features of our website and services, you may need to register for an account. When you register, you agree to provide accurate and complete information and to keep this information updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
You may place orders through our website, by telephone, or by email. All orders are subject to acceptance and availability.
We will deliver your orders to the address specified by you. Delivery times are approximate and may vary. We are not responsible for delays in delivery due to circumstances beyond our reasonable control.
You are responsible for ensuring someone is available to receive the delivery at the agreed time and location. If no one is available, we may leave the products in a safe place if previously arranged, or we may need to reschedule the delivery (additional charges may apply).
For regular delivery schedules, we will deliver according to the agreed frequency unless you notify us of changes at least 48 hours before the scheduled delivery date.
All prices are in British Pounds Sterling (GBP) and include VAT where applicable. Prices are subject to change, but changes will not affect orders already confirmed by us.
Payment for one-time orders is due at the time of ordering. For recurring delivery services, payment will be charged according to the terms of your chosen plan (usually monthly in advance).
We accept payment by credit/debit card, direct debit, and bank transfer for business accounts.
For late payments, we reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate. We may also suspend deliveries until payment is made in full.
For regular delivery services, you may cancel at any time by giving us at least 30 days' written notice.
For one-time orders, you may cancel up to 48 hours before the scheduled delivery without charge. Cancellations within 48 hours of scheduled delivery may incur a cancellation fee.
We reserve the right to cancel any order or terminate service if:
If you receive damaged or incorrect products, please notify us within 24 hours of delivery, and we will arrange for replacement or refund.
Refunds will be processed using the same payment method used for the original purchase and will typically be completed within 14 business days.
If you rent water coolers or other equipment from us:
You are responsible for any damage to the equipment beyond normal wear and tear. If the equipment is damaged, lost, or stolen while in your possession, you may be charged for repair or replacement costs.
We are committed to providing high-quality water that meets or exceeds all applicable UK standards. Our water undergoes regular testing and quality control procedures.
For optimal quality and safety, we recommend:
All content on our website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
Our total liability for any claims arising from or related to these Terms shall not exceed the amount paid by you for the products or services giving rise to such claim in the previous 12 months.
Nothing in these Terms excludes or limits our liability for:
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to natural disasters, adverse weather conditions, power outages, government actions, or other events that make performance commercially impracticable.
We may update these Terms from time to time. The most current version will always be posted on our website with the effective date. Your continued use of our services after changes indicates your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in effect.
These Terms, together with our Privacy Policy and any other written agreement between us, constitute the entire agreement between you and us regarding your use of our services.
If you have any questions about these Terms, please contact us at:
Pure Water Delivery
123 Water Lane
London, EC1V 9BD
United Kingdom
Email: [email protected]
Phone: 020 7946 0523