About Pure Water Delivery

Learn our story and our commitment to quality hydration

Our Story

Pure Water Delivery was founded in 2010 by water enthusiast James Mitchell, who noticed that while the UK has excellent water quality overall, many households and businesses were looking for convenient access to premium spring water.

What began as a small operation in London has now grown to serve customers nationwide, delivering fresh spring water to thousands of homes and businesses across the UK. Our commitment to quality, sustainability, and customer service has remained our guiding principle throughout our growth.

Today, Pure Water Delivery is recognised as one of the UK's leading water delivery services, proud to be a 100% British-owned and operated company that supports local communities and sources from British springs.

James Mitchell, founder of Pure Water Delivery

Our Mission

Quality

We are dedicated to providing the purest, best-tasting spring water available in the UK. Our water undergoes rigorous testing to ensure it meets and exceeds all quality standards.

Sustainability

We're committed to sustainable practices, from our responsible water sourcing to our reusable bottle programmes and carbon-neutral delivery initiatives.

Service

Customer satisfaction is at the heart of our business. We pride ourselves on reliable delivery, responsive customer care, and flexible options that meet your unique needs.

Meet Our Team

James Mitchell - Founder & CEO

James Mitchell

Founder & CEO

James has over 15 years of experience in the beverage industry and is passionate about bringing premium water to UK homes and businesses.

Laura Thompson

Operations Director

Laura oversees our nationwide delivery network, ensuring timely and efficient service to all our customers.

Dr. Michael Chen

Quality Assurance Specialist

With a PhD in Water Science, Michael ensures that our water meets the highest standards of purity and quality.

Sarah Williams

Customer Service Manager

Sarah leads our dedicated customer service team, committed to providing an exceptional experience for every client.

Our Values

Excellence

We strive for excellence in everything we do, from the quality of our water to the reliability of our service.

Sustainability

We're committed to responsible environmental practices and continuous improvement of our ecological footprint.

Care

We genuinely care about our customers, our team, and the communities in which we operate.

Integrity

We conduct our business with transparency, honesty, and the highest ethical standards.

Innovation

We continuously seek new ways to improve our products, services, and processes.

Community

We believe in giving back to the communities we serve through charitable initiatives and local partnerships.

Our Certifications

Natural Mineral Water Association

Approved member adhering to the highest standards of water quality and bottling practices.

British Water Cooler Association

Accredited member committed to industry best practices and service excellence.

ISO 9001

Certified for our quality management systems ensuring consistent, high-quality service delivery.

ISO 14001

Environmental management system certification reflecting our commitment to sustainability.

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