Pure Water Delivery

1. Introduction

Pure Water Delivery ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order for our products or services
• Subscribe to our newsletter
• Request information or assistance
• Participate in promotions or surveys
• Contact us via our website, email, phone, or social media

The personal information we collect may include:

• Contact information (name, email address, telephone number, postal address)
• Billing and payment information
• Delivery preferences and requirements
• Account login credentials
• Communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (country and city level)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information on how we use these technologies and how you can manage your preferences.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling orders
• Managing customer accounts
• Sending transactional and service-related communications
• Delivering marketing communications, promotional materials, and newsletters (with your consent)
• Responding to inquiries and providing customer support
• Conducting research and analysis to improve our website and services
• Protecting our rights, property, and safety (and those of our customers and others)
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: When processing is necessary to fulfil a contract with you (e.g., when you order our services)
• Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
• Consent: When you have given us specific consent to process your data (e.g., for marketing communications)
• Legal Obligation: When processing is necessary to comply with a legal obligation

5. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, delivery services, IT and system administration, and marketing assistance
• Business Partners: Trusted partners who help us provide and improve our services
• Legal Requirements: Law enforcement or other government agencies when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We implement appropriate technical and organisational measures to maintain the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information, including:

• Right to Access: The right to request a copy of the personal information we hold about you
• Right to Rectification: The right to request correction of any inaccurate personal information we hold about you
• Right to Erasure: The right to request that we delete your personal information in certain circumstances
• Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances
• Right to Data Portability: The right to request that we transfer your personal information to another organisation or directly to you
• Right to Object: The right to object to processing of your personal information where we are relying on a legitimate interest and for direct marketing

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. International Data Transfers

We primarily store and process your personal information in the United Kingdom. However, some of our service providers may be based outside the UK or European Economic Area (EEA). Whenever we transfer your personal information outside the UK or EEA, we ensure a similar degree of protection is afforded to it by using specific contracts approved for such transfers.

10. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pure Water Delivery
123 Water Lane
London, EC1V 9BD
United Kingdom

Email: [email protected]
Phone: 020 7946 0523

13. Complaints

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk).